Privacy Policy

Privacy Policy for Louisville Custom Saunas

Louisville Custom Saunas respects your privacy. Louisville Custom Saunas is a brand operated by Ray Global. This Privacy Policy explains how we collect, use, and protect information when you visit our website, contact us, call us, or submit a form for custom sauna design, sauna installation, steam room installation, infrared sauna installation, commercial sauna services, or pre built sauna installation.

By using this website, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect information that you voluntarily provide when you contact Louisville Custom Saunas, submit a form, call our business, or request a consultation.

• Name
• Phone number
• Email address
• Project address or service location
• Sauna project details
• Preferred sauna type
• Photos, notes, or other details you choose to provide

How We Use Your Information

We use the information you provide to respond to your inquiry, schedule consultations, review sauna project details, provide estimates, communicate about your project, and improve our customer service.

Your information may be used for custom indoor sauna projects, outdoor sauna projects, infrared sauna installation, commercial sauna planning, steam sauna and steam room installation, pre built sauna installation, and related customer communication.

Calls, Text Messages, and Emails

When you call, text, email, or submit a form, Louisville Custom Saunas may contact you using the information you provided. This may include phone calls, text messages, or emails related to your sauna project, consultation request, estimate, scheduling, or follow-up.

Message and data rates may apply for text messages. You may request that we stop contacting you at any time.

Website Tracking and Analytics

This website may use cookies, tracking tools, analytics, call tracking, form tracking, or similar technologies to understand website activity, improve user experience, measure marketing performance, and respond to customer inquiries.

These tools may collect information such as browser type, device type, pages visited, referral source, general location data, and interaction with forms or phone numbers.

How We Share Information

Louisville Custom Saunas does not sell your personal information. We may share information only when needed to operate the business, respond to your request, provide services, support website functionality, comply with legal requirements, or work with trusted service providers.

This may include website hosting, CRM tools, form tools, call tracking systems, scheduling tools, payment processors, contractors, installers, or service providers involved in your project.

Data Security

We take reasonable steps to protect the information submitted through this website. However, no website, form, email, phone, or digital communication method can be guaranteed to be completely secure.

Third-Party Links

This website may contain links to third-party websites or services. Louisville Custom Saunas is not responsible for the privacy practices, content, policies, or security of third-party websites.

Your Choices

You may contact us to update your information, request that we stop contacting you, or ask questions about how your information is used.

Children’s Privacy

This website is intended for adults seeking sauna design, sauna construction, sauna installation, or related services. We do not knowingly collect personal information from children.

Policy Updates

Louisville Custom Saunas may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Information